bd10's Privacy Policy

This policy provides a full explanation of how the personal information you provide when registering and using the bd10 platform is collected, processed, and kept secure.

SSL-Secured Data For Ages 21+ Last Updated: 2025

This policy was last reviewed and updated in 2025.

bd10 places the highest importance on protecting the privacy of users' personal information. This Privacy Policy ("Policy") applies to bd10's website, mobile application, and all related services. By using the service, you accept the terms set out in this policy. Please read the Terms and Conditions to learn about the full terms of our service, where user rights and responsibilities are described in detail.

1. What Information We Collect

The following types of information are collected for the purposes of creating a bd10 account, verification, and providing services:

1.1 Personal Identification Information

Full name, date of birth, and national ID number (for identity verification)
Mobile number and email address
Current address and postcode
User's chosen username and password (stored in encrypted form)

1.2 Financial Information

bKash, Nagad, Rocket, or Upay account number (for processing transactions)
Deposit and withdrawal history
Transaction reference numbers

1.3 Automatically Collected Information

IP address, device type, and operating system
Browser information and cookie data
Time spent on the platform, pages visited, and activity logs
Login time, date, and location information

2. Purpose of Data Collection

Collected information is used only for specific and lawful purposes. bd10 never uses information that is irrelevant or excessive.

Completing account registration and identity verification
Processing deposit and withdrawal transactions
Providing bonuses, promotional offers, and VIP rewards
Preventing fraud, money laundering, and unauthorised activity
Providing customer support services
Improving platform security and performance
Meeting legal obligations

Personal information is not sold to third parties for marketing purposes. The sharing of information with third parties is described in detail in Section 5 of this policy.

3. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bd10 website and app. These technologies help improve service quality and personalise the user experience.

3.1 Types of Cookies

Essential cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the service from working properly.
Functional cookies: Used to save language preferences, theme settings, and account configurations.
Analytics cookies: Used to understand which pages are visited most and how users navigate the platform.

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause problems with logging in to your account or completing transactions.

4. Data Storage and Security

bd10 applies industry-standard security measures to protect user data. All data is transferred via SSL encryption and stored on secure servers.

4.1 Security Measures

All data transfers are secured using 256-bit SSL/TLS encryption.
Passwords are never stored directly — they are kept only in hashed format.
OTP-based two-factor authentication is in place for account access.
Server and network infrastructure is tested through regular security audits.
Staff access to data is restricted based on role and necessity.

4.2 Data Retention Period

Users' personal information is retained for as long as the account is active and thereafter for as long as required to meet legal obligations. Financial transaction records are kept for a defined period in accordance with regulatory requirements. After an account is closed, unnecessary personal information is deleted or anonymised.

5. Sharing Information with Third Parties

bd10 never sells users' personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared only with the relevant provider.
Identity verification services: Limited information required for account verification may be provided to trusted third parties.
Game providers: Gameplay statistics and session data are shared with Evolution, Pragmatic Play Live, JILI, and other game studios.
Legal authorities: bd10 is legally required to provide information to the relevant authorities when required by a legal order or investigation.

All third-party partners are bound by contractual obligations to maintain equivalent data protection standards.

6. User Rights

bd10 users have the following rights regarding their personal information:

6.1 Right to Access and Correct Information

Any user may view the personal information stored in their account and request the correction of inaccurate or incomplete information. For this, contact us via 24/7 live chat or email: [email protected]

6.2 Request to Delete Information

After closing an account, a user may request deletion of their personal information. However, some information must be retained for a defined period due to legal obligations.

6.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can change your subscription preferences from account settings or notify the support team directly.

7. Protection of Minors

All services on bd10 are for persons aged 21 or above only. No personal information is intentionally collected from anyone under the age of 21.

Age is verified at registration and proof of age is collected during the identity verification process. If information about an account belonging to a minor is found, that account will be closed immediately and the related information will be securely deleted. To learn more about responsible gaming, visit the Responsible Gaming page, where detailed advice on keeping yourself and your family safe is available.

8. International Data Transfers

bd10 uses international technology infrastructure to deliver its services. As a result, in some cases data may be processed on servers outside Bangladesh. In such cases, applicable international data protection standards are followed and the necessary contractual arrangements are in place to ensure the security of data.

9. Changes to This Policy

bd10 reserves the right to update this privacy policy as needed. If significant changes are made, a notification will be sent to the registered mobile number or email, and the date of the change will be noted at the top of the page. Continued use of the service after an update will be considered acceptance of the revised policy.

10. Contact

If you have any questions or concerns about this privacy policy, contact the bd10 support team directly:

24/7 Live Chat: available directly from any page on the platform
Email: [email protected]

For general information about bd10, you can visit the About Us page, where a detailed description of the platform's services is available.

Summary: Your personal information is used only to provide services and is never sold. bd10 keeps your data secure with SSL protection and industry-standard security measures.